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FAQ & Troubleshooting
General questions and help when something doesn't do what you want.
SalesWings Data and Integration ArchitectureTo understand the broader tracking, identification and data flow concept, please refer to this guide.
What about GDPR and data privacy?This article provides guidelines around data tracking laws and GDPR
How to schedule a support call with SalesWingsGreat that you'd like to contact us - we love to speak with our clients!
Where can I find the Javascript snippet code inside SalesWings?
How to find your project ID (PID) ?This guide will describe you how to find your project ID (PID).
Hiding Personally Identifiable Information (PII) in Google Analytics 3 And 4
How to manage your Data Retention settingsThis guide describes the steps to follow to manage your SalesWings data retention settings.
My Google Tag Manager custom event tag is not workingHere are a few steps to identify potential reasons why your SalesWings Google Tag Manager is not working in SalesWings
How to test if tracking is workingTo be sure it's working you need to test whether the leads are identified on your website by tracking yourself on your own browser
I have a lead that accumulates a lot of website visitsIn your cockpit you see a lead, that has an extremely high number of visits
Why are my contacts "not tracked"?
Is the Javascript Code installed correctly?
Salesforce is not syncingAre you experiencing issues with your Salesforce package or installation? This helps you solve the issue, and remember we can always chat.
How to fix a custom event not firing on your SalesWings cockpit?Did you properly setup a custom event in GTM but you don't see it firing on your SalesWings cockpit? We have the solution!
Salesforce troubleshooting: Too many DML rows: 10001If you have certain leads with a very high number of activity, you can adjust the match batch size to fine tune SalesWings in your Org.
I don't see links to Salesforce records in SalesWingsIf you cannot see links from your SalesWings leads to Salesforce records, this guide will help troubleshoot.