FAQ & Troubleshooting
General questions and help when something doesn't do what you want.
By Philip and 1 other2 authors19 articles
- SalesWings Data and Integration ArchitectureTo understand the broader tracking, identification and data flow concept, please refer to this guide.
- What about GDPR and data privacy?This article provides guidelines around data tracking laws and GDPR
- How to schedule a support call with SalesWingsGreat that you'd like to contact us - we love to speak with our clients!
- How to find your project ID (PID) ?This guide will describe you how to find your project ID (PID).
- Hiding Personally Identifiable Information (PII) in Google Analytics 3 And 4
- How to manage your Data Retention settingsThis guide describes the steps to follow to manage your SalesWings data retention settings.
- Is SalesWings Studio managed package compatible with different types of Salesforce Cloud?
- How can I see whether a SalesWings lead exists as a Salesforce record in Salesforce?This article outlines how you can identify leads that may be created in Salesforce, but have potentially not been created in Salesforce as a lead, or contact.
- My Google Tag Manager custom event tag is not workingHere are a few steps to identify potential reasons why your SalesWings Google Tag Manager is not working in SalesWings
- How to test if tracking is workingTo be sure it's working you need to test whether the leads are identified on your website by tracking yourself on your own browser
- How to Manage Leads with High Website Activity or Misattributed TrackingThis guide focuses on leads with a suspicious high number of website visit sessions and provides strategies for managing them effectively.
- Why are my contacts "not tracked"?This guide explains how to resolve issues with contacts that are not being tracked.
- Is the Javascript Code installed correctly?This guide outlines the steps to verify if the JavaScript code has been installed correctly.
- Salesforce is not syncingAre you experiencing issues with your Salesforce package or installation? This helps you solve the issue, and remember we can always chat.
- How to fix a custom event not firing on your SalesWings cockpit?Did you properly setup a custom event in GTM but you don't see it firing on your SalesWings cockpit? We have the solution!
- Salesforce troubleshooting: Too many DML rows: 10001This article will assist you in troubleshooting the error: ‘Too many DML rows: 10001.’
- I don't see links to Salesforce records in SalesWingsIf you cannot see links from your SalesWings leads to Salesforce records, this guide will help troubleshoot.