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FAQ & Troubleshooting
General questions and help when something doesn't do what you want.
SalesWings Data and Integration ArchitectureTo understand the broader tracking, identification and data flow concept, please refer to this guide.
What about GDPR and data privacy?This article provides guidelines around data tracking laws and GDPR
How to schedule a support call with SalesWingsGreat that you'd like to contact us - we love to speak with our clients!
Where can I find the Javascript snippet code inside SalesWings?This guide will help you find your Javascript snippet code inside SalesWings.
How to find your project ID (PID) ?This guide will describe you how to find your project ID (PID).
Hiding Personally Identifiable Information (PII) in Google Analytics 3 And 4
How to manage your Data Retention settingsThis guide describes the steps to follow to manage your SalesWings data retention settings.
Is SalesWings Studio managed package compatible with different types of Salesforce Cloud?
My Google Tag Manager custom event tag is not workingHere are a few steps to identify potential reasons why your SalesWings Google Tag Manager is not working in SalesWings
How to test if tracking is workingTo be sure it's working you need to test whether the leads are identified on your website by tracking yourself on your own browser
I have a lead that accumulates a lot of website visits or that is tracked as someone elseThis guide focuses on leads with a high number of website visit sessions and provides strategies for managing them effectively.
Why are my contacts "not tracked"?This guide explains how to resolve issues with contacts that are not being tracked.
Is the Javascript Code installed correctly?This guide outlines the steps to verify if the JavaScript code has been installed correctly.
Salesforce is not syncingAre you experiencing issues with your Salesforce package or installation? This helps you solve the issue, and remember we can always chat.
How to fix a custom event not firing on your SalesWings cockpit?Did you properly setup a custom event in GTM but you don't see it firing on your SalesWings cockpit? We have the solution!
Salesforce troubleshooting: Too many DML rows: 10001This article will assist you in troubleshooting the error: ‘Too many DML rows: 10001.’
I don't see links to Salesforce records in SalesWingsIf you cannot see links from your SalesWings leads to Salesforce records, this guide will help troubleshoot.