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Why are my contacts "not tracked"?
Why are my contacts "not tracked"?
Philip Schweizer avatar
Written by Philip Schweizer
Updated over a week ago

If you have contacts in your cockpit list in "not tracked", and cannot see any lead scoring or website activity yet, it means that they are not tracked yet.

You can always write us at for questions, or book a personal support call directly here.

Here is how you can fix it:

(1) Make sure the Javascript is installed correctly on your website:

  • Even if you send your contacts emails with tracking links, we cannot track their activity unless you have installed the Javascript correctly on each, or selected web pages on your website

How to verify:

(A) At the bottom of your list in the cockpit, you should see at least 1 anonymous visitor. This is because our Javascript will log all anonymous visitors, to link their past visits once they are tracked.

If the number is suspiciously low, contact us at to see if something is installed wrong.

(B) Ask your webmaster to double check

(C) Go to your website, right-click with your mouse, and choose "View Page Source". Then click "Ctrl+f" (on Windows) or "cmd+f" (on Mac) and type "SalesWings", and the search should find the Javascript.

(2) Your leads need to click on a tracked link - motivate them!

We can only identify your lead's visit, if they click on a tracked link to your website in one of your messages.

Make sure to give him reasons to click! For example:

  • Send a link to an interesting blog post

  • Refer to a page on your website which explains what he's interested in

  • Write a PS: "Have you already seen"

  • Place a link to your website in your signature

  • Place an product image in your email with a link to your website

  • Other ideas?

Remember you can send tracked links automatically by using our Gmail and Outlook plugins, via campaign tools

(3) Verify that in your Settings > Account Settings > you have entered the correct URL

SalesWings can only track leads when you send them tracked links to your own website, not third party websites. At this point you can only track one URL and all of its sub-pages, not multiple.

So if you enter, we will be able to track:

(4) Track more!

If you want to increase the number of tracked contacts, make sure to use all available methods:

  • Have your sales people track with individual emails

  • Send tracked email campaigns

  • Track your web forms

Let us help you! We always recommend to once watch the full demo here, and to book a personal skype demo with us by going here

Tags: not tracked, empty contacts, tracking contacts, tracking leads, not tracked leads

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