Skip to main content

Tracking and reporting on lead visits from ChatGPT, Claude and other LLM's

This guide explains how you can track and report whether a lead has visited your site from ChatGPT, Anthropic, Claude, Gemini and other LLMs

Philip Schweizer avatar
Written by Philip Schweizer
Updated yesterday

Introduction

There is a massive shift happening in regards to where and how your leads find you and your website. More and more business leads turn to chat bots and LLMs such as ChatGPT to do research around ideal vendors.

Identifying visits from LLMs leveraging SalesWings tags

Thanks to SalesWings' sophisticated and reliable referrer tracking, you can easily identify visits from leading LLMs.

The key is to setup a SalesWings referrer, looking at referring domains from LLM's as this screenshot.

SalesWings tag example identifying visits from any LLM

This screenshot shows how you can give a universal tag from visits to the most commonly known chatbots.

SalesWings tag example identifying visits from any LLM

SalesWings tag example identifying visits from a specific LLM (i.e. ChatGPT)

This screenshot shows how you can identify website visits from ChatGPT.

This will tag all identified leads, and future identified leads who visited from an LLM in the past, with the corresponding tag.

Now the tag is visible to sales teams, can be leveraged for behavioral segmentation or as a resource for agents, and you can report on the influence of LLMs on your outcomes inside your CRM.

Reporting on lead visits from LLM's in Salesforce

Now that you have your tag setup, you can report on it inside Salesforce and visualize it in a dashboard along with other sources of leads, traffic or accounts.

SalesWings takes typically a few seconds to update your entire lead tracking base, and then a few minutes to initially push the data into Salesforce.

Step 1 | Create a new report using standard lead, contact, account or opportunity reports, depending on what you want to report on.

example report lead source chatgpt

Step 2 | Filter the report by SalesWings tag category name > contains: referrer

If you want to compare lead website visits from any referrer source against LLM visits, you can simply take a filtered report by category. Otherwise, you can filter further - as below...

how can I report on leads who visited from chatgpt

Step 3 | Filter the report by referrer source, contains: [tag name],[tag name 2] etc.

website visitor referrer reporting salesforce

Step 4 | You can now use this report to visualize it on a dashboard.

Need help? Our friendly support team is here for you! πŸ˜‰

Did this answer your question?