1) Form Tracking issues
For the tracking of the "Form submission", please refer to this help guide and contact us at firstname.lastname@example.org if it doesn't work
2) Are we logging anonymous visitors?
If you log into your Cockpit (https://go.saleswingsapp.com/cockpit), you will find a line "Anonymous website visitors" at the bottom of the contact list. If your code is installed correctly, it should be at least 1 or more. This is the number of website visitors which we log, but who are not tracked.
>> If this is still 0, then do this:
a) Visit your website
b) Do a "right click" with your mouse
c) Click "View page source":
d) Type "ctrl+f"
e) Enter "Saleswings"
3) Is the contact tracking working?
If this is ok, then send yourself an email using our plugins for either Gmail or Outlook, and include a link to your website. When you receive the email, click on the link.
>> If this is not working, then do this:
a) The URL to your website in the email should have the following ending:
?id_op= with an ID number in the end
If this is NOT the case, make sure that you are logged into the email plugin before sending the email and that the tracking is on.
4) Are you sure you installed the code on ALL pages?
5) Contact support
If these tests are not working, please contact us, we're happy to help:
Limited phone support during office hours only:
Europe: +41 44 586 70 48USA: +1 (347) 349 4906