Solution 1: Your admin is hiding fields

If your company has been using our Pipedrive integration for some time, it is possible that your Pipedrive administrators are hiding some fields from the contact details.

Most likely, they have disabled the setting "Always visible on sidebar" from the contact view, or within the settings. This is a good idea, because all SalesWings fields are controlled and filled by SalesWings. With this option disabled, the fields will show when there is data, and hide them if we don't have any data about those fields. 

Solution 2: Right after connecting SalesWings to Pipedrive, you are missing fields


Adding SalesWings data to Pipedrive cannot be done without adding fields dedicated to SalesWings. All fields start with "SW", so it's easy to find them and add them to views.

When connecting to Pipedrive from SalesWings, a process will automatically create a set of new custom fields. These fields will automatically be visible on the people view!

The full list of fields can be found here:

(!) Note that if you rename a custom field created by SalesWings, it won't be able to update the field accordingly. 

Steps to solve the issue:

(1) Restart sync

If you have connected Pipedrive a long time ago, maybe you are missing some fields. In this case, go to your SalesWings account >> Settings >> Pipedrive Settings and unlink the account, and link it again and start the sync

(2) Unhide fields

By default, all fields are shown on the person level. This is a good idea, because all SalesWings fields are controlled and filled by SalesWings. With this option disabled, the fields will show when there is data, and hide them if we don't have any data about those fields. 

If an administrator has hidden them and you always want to see them (even if they are empty), and you wish to choose the fields displayed with the contact, you can do this here:

Go to --> "Pipedrive Settings" --> "Customize fields", select "People" and select  your option under "Show in details view".

(3) Have you reached the Pipedrive field limit?

Every Pipedrive account has a limit of fields you can create. If you have reached this limit, SalesWings is not able to create all fields

The problem is, even old Pipedrive fields that you have deleted, are still counting towards your field limit, because they are not deleted but only archived.

In this case, you can contact the Pipedrive support and ask them to help out:
https://support.pipedrive.com/hc/en-us/articles/115005875565

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